Terms and Conditions – Coaching

(referred to as „Terms“ hereinafter)

Mgr. Ing. Denisa Lobová, IČ 14411601, náměstí Svatopluka Čecha 1351/6, 10100 Praha.

Phone: +420 608 639 449
Email: koucka@denisa-lobova.cz

(referred to as „Coach“ hereinafter)

1. GENERAL

1. These Terms govern the legal relationship between the parties to the contract for the provision of coaching and mentoring services, with the Coach acting as the service provider and the consumer, entrepreneur, or non-entrepreneur (referred to as the „Client“) on the other side.
2. These conditions apply to all contracts concluded between the Coach and the Client, and the Coach is obliged to inform their Clients about them.
3. It is assumed that the collaboration between the Coach and the Client is continuous if there is a maximum 6-week gap between individual coaching sessions or package payments (hereinafter referred to as „continuous collaboration“).
   
   

   2. BEFORE COMMENCING COLLABORATION

1. The Coach presents her services on their website Denisa-lobova.cz or on social media. This presentation is not binding.
2. The Client and the Coach have the right to arrange an initial meeting free of charge (referred to as the „introductory meeting“), which takes place online through remote communication tools. The introductory meeting is non-binding, and neither party is obliged to start collaboration.

3. COMMENCING COLLABORATION

1. If both contractual parties express their interest in commencing the collaboration during the initial meeting or thereafter, the Coach will electronically send the Client an order confirmation along with an invoice for the services, with payment due no later than the day of the agreed coaching session.
2. The Collaboration Contract is created at the moment of electronic confirmation of the order by the Coach.
3. The Client has the right to withdraw from the Collaboration Contract within 14 days of its inception. In such a case, the Coach undertakes to refund the amount for unused sessions paid to the Client via bank transfer.

   4. COLLABORATION

1. The Coach undertakes to communicate with the Client regarding the form of support provided during each meeting, whether coaching or mentoring. Based on their experience, the Coach suggests which form would be more effective.
2. The Coach declares that they provide coaching services in accordance with the ethical code and standards of ICF, particularly committing to confidentiality about the information learned from the Client during sessions unless otherwise agreed.
3. The Coach may share coaching and mentoring experiences (e.g., in the form of videos or articles) but only in a way that does not reveal the identities of the Client.

4. If the Coach identifies any potential conflict of interest in providing services, i.e. her clients might be in a close relationship, they are obligated to inform the affected Clients and agree on a course of action together.

5. The Coach has the necessary education for providing their services and utilizes their knowledge, experience, and skills to assist the Client in achieving their desired goals. The Coach commits to continuous education to ensure the quality of services.

6. The Coach must be prepared and punctual for each meeting, fully available to the Client during the coaching session.

7. The Client must attend the scheduled meetings with the Coach on time, with the Coach reserving 90 minutes for them. If the Client arrives late, they are not entitled to a partial refund for the missed time.

8. Both the Client and the Coach undertake to observe the length of the meeting. If the Client repeatedly extends the meeting despite the Coach’s request, the Coach has the right to terminate the cooperation and return the price for unused services to the Client.
9. It is in the interest of both the Coach and the Client that coaching and mentoring services are beneficial and contribute to the Client’s development in the defined area. However, the Coach is not responsible for the outcome of the coaching sessions or the Client’s life progress.
10. The Client acknowledges their responsibility for the content of coaching sessions. Coaching sessions can be personally, mentally, and emotionally demanding, and certain situations may cause stress. Therefore, the Client commits to scheduling coaching sessions when they are in good physical, mental, and emotional condition.
11. If necessary and deemed appropriate by the Client, they have the right to contact the Coach via text messages during individual sessions.
12. If the Client is dissatisfied with the outcome of a coaching session, they must promptly contact the Coach, preferably during the next meeting, to discuss and agree on a mutual course of action. This could involve adjusting the coaching approach, additional coaching or mentoring sessions between the agreed meetings, or terminating the collaboration.
13. If the Coach believes that the provided service is not beneficial for the Client or that another professional could better assist them, the Coach will discuss their perspective with the Client.
14. If the Coach has reservations about the Client’s behavior during the coaching session (e.g., if the Client makes inappropriate remarks), the Coach will bring it to the Client’s attention and request correction. If the Client does not comply, the Coach has the right to terminate the collaboration immediately without refunding the paid package.

5. PAYMENT AND COLLABORATION SCHEDULE

1. The coaching fee and the duration of collaboration is valid as stated on the Coach’s website.
2. The coaching fee is guaranteed to the Client for the entire continuous collaboration period. If there is a change in the price, it will apply to future collaborations (defined in Article 1 Paragraph 3).
3. Payment can be made via bank transfer based on the invoice.
4. If the Client does not pay the invoice within 3 working days after the first session of the package has taken place, the Coach has the right to terminate the collaboration.
5. Collaboration takes place at pre-arranged dates through personal meetings or online video calls.
6. The Coach and the Client will agree on the dates of coaching sessions within the paid package during the first session.
7. Both the Coach and the Client can request a rescheduling of a session if needed. However, they must inform the other party (via phone call, email, or text message) at least 24 hours in advance.
8. If the Client cancels a coaching session less than 24 hours in advance, the Coach has the right to consider the scheduled meeting as conducted and charge the full price.
9. If the Coach cancels a coaching session less than 24 hours in advance, the Client has the right to receive a replacement session and one additional free session.
10. If the Client repeatedly cancels sessions with the Coach more than twice, the Coach has the right to terminate the collaboration and refund the Client for the unused services.
11. Termination of collaboration may occur due to a breach of any of the aforementioned collaboration conditions or by mutual agreement. In both cases, termination can occur verbally, via email, or in writing.
12. In the event of collaboration termination, the Client commits to pay for the completed sessions. With the exception of section 4.12, the Coach commits to refunding the fee for the uncompleted but already paid sessions within 30 days from the termination of collaboration.

    6. CLOSING PROVISIONS

1. These Terms are effective in the version published on the Coach’s website at the time of contract conclusion and are an integral part of the contract.
2. The Coach ensures the protection of the Client’s personal data due to applicable legislation and the Privacy Policy published on their website.
3. In matters not regulated by the contract or these Terms, the legal relationship between the parties is governed by the Czech legal system.
4. Any disputes arising from the contract will be resolved by competent courts in the Czech Republic if the parties do not reach an agreement.
5. Potential consumer disputes can also be resolved through alternative dispute resolution. In such cases, the Consumer can contact an alternative dispute resolution entity, such as the Czech Trade Inspection or use an online dispute resolution platform. More information about alternative dispute resolution can be found here.
6. If any provisions of the contract and/or these Terms are or become invalid or ineffective, the validity or effectiveness of other provisions of the contract and/or these Terms will remain unaffected. The parties commit to replacing invalid or ineffective provisions with valid ones that best correspond to the content and purpose of the original provisions.
7. By submitting an order according the Client demonstrates their definite, free, and serious intention to conclude the contract, confirms their legal capacity to do so, and also confirms that the contract is not being concluded under duress or under conspicuously disadvantageous conditions.
8. These Terms are permanently published and accessible on the Coach’s website. The Coach reserves the right to modify them without prior notice.
9. These Terms are effective as of August 1st, 2023